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Policies, Procedures, and Pricing
My General Policies
01. Communication
My preferred method of communication is email. I am open to other forms as needed. All emails received during business hours will be responded to the same day.
03.Transaction Fees
Buyer side $300
Seller Side $300
Duel Sides $550
05. Contracting Team
On occasion I may utilize the services of a subcontractor. Under these circumstances their work will be overseen by me personally to ensure quality and compliance.
02. Billing and Payment
In the event we are not paid directly by Escrow, the agent agrees to pay us directly within 3 working days of closing. Invoices will be sent via email.
04. Hours of Operation
Monday through Friday 8-8 PM PST. Weekends on a case by case basis with a fee to be determined ahead of time.
06. Confidentiality
Your confidentiality and privacy is the utmost importance to me. No information will be divulged to third parties about your business. Additional info about this is outlined in our services contract.
Transaction Coordinator Tasks
This is a list of common tasks that I will complete for you.
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Handle closing documents, securely
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Keep everyone informed- Introduction email will be sent providing datelines and a copy of executed contract to Listing Agent, Buyers Agent, Buyer/Seller - (Your client as appropriate) Lender and Title Company
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Ensure everything is fully executed with proper dates, initials, signatures, broker information is completed and reach out for corrections as necessary and monitor compliance with the contract
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Submit all required under contract documents to compliance within 48 hours of execution
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Send/request disclosure packages and gather signatures
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Ensure the Lender, Title Company, and Broker receive any amendments or changes to the contract
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Contact title company for a copy of the EM check receipt and email receipt to co-op agent and include in compliance file
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Keeping in contact with the title company and lender throughout the transaction.
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Provide agent email updates on the status of the transaction
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Update deadlines from amend-extends
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Collect HOA documents in accordance with deadlines and email to buyer agent (if on list side) or to buyer (if on buyer side)
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Order Home Warranty per contract
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Coordinate and monitor status of buyers loan with Loan Officer
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Confirm inspection has been set up in accordance with offer deadline
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Monitor appraisal timeline and completion with lender
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Remind agent to draft Commission Disp request. If TC is completing CDA request, form MUST BE approved by agent before submitting to escrow and compliance
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Check-in with the Lender regarding the appraisal and any work orders or appraised value issues
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Ensure represented client is provided a copy of all documents
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Upload all disclosures, documents, and reports into agents online transaction management service as they are received or fully executed throughout the transaction. (if applicable)
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Provide access to transaction coordinator's transaction management service 24/7 to all parties to the transaction (if applicable)
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Maintain constant contact with all parties involved for status updates as well as outstanding items
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Coordinate and confirm final walk-through
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Schedule closing appointment for client and agent if applicable
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Confirm closing date and time has been set up with the seller, buyer,agent and co-op agent in a timely manner
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Confirm final recording and alert agents
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Conduct a final audit of file 7 days prior to closing to ensure all documents are uploaded and the file is complete
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Upload Final HUD/ CD to online transaction management service for agent compliance
This service includes all of the above (Contract to close Transaction) Plus:
BUYER'S SIDE
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Upload buyers Rep Agreement and all Broker required forms
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Submit all executed contracts, counter-proposals, and amendment extensions (if applicable) to lender
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Arrange EMO pick up/remind the buyer to wire as necessary
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Upload all forms, amendments, and addendums for compliance
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Follow up on repairs and receipts
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Provide utility contact info and remind buyer to transfer utilities
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Coordinate Key transfer
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Coordinate Closing Gift per agent instructions. (if needed)
SELLER'S SIDE
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Listing Agreement and all Broker required forms
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Follow up signatures of all documents
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Upload all forms, amendments, and addendums for compliance
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Follow up on repairs and receipts
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MLS Data Input to pending inspection, pending, closed
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Coordinate Closing Gift per agent instructions. (if needed)
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Order For sale sign down
AGENT EXPECTATIONS
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Review Escrow Instructions and settlement statements
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Review Preliminary Title Reports
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Negotiate repairs and/or any changes in Contract
A LA CARTE SERVICES
These are some additional services that I provide in addition to the core Transaction Management services. If there is something you need that isn't listed just ask.
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Pre-Listing Management
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Email Management
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Lead Follow-Up
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Social Media Management
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Website Updates/Blog
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Client Concierge
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Data Entry
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Flyer/Brochure Design
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Basic Bookkeeping
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Other
FEE SCHEDULE
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Listing or Buyer Side: $300.00 - paid at closing
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Dual Transaction: $550.00 - paid at closing
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Special Project Work: $40.00 per hour - paid upon completion
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TC Services are to be paid at closing according to Support Service Agreement
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